Returns & Exchange Policy
RETURNS & EXCHANGE POLICY
Our Commitment to You
At Hinorie, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.
Return Policy
You may return items within 7 days of the original purchase date, provided they are unused or defective. To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging and tags attached.
Exchanges
Exchanges are only allowed if the item is defective or damaged upon receipt. If you need to exchange it for the same item, please email omkomk(at)naver.com and send your item to [Hinorie Headquarters Address].
Non-returnable Items
The following items cannot be returned:
-
Used products
-
Items returned after 7 days of delivery
-
Items with tags removed
-
Items damaged due to customer misuse, improper storage, or normal wear and tear
Return Procedure
-
Initiate Return: Email omkomk(at)naver.com with your order number and reason for return.
-
Prepare Package: Securely package the item in its original packaging.
-
Shipping: We will provide the return address via email. We recommend using a trackable shipping service.
Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at omkomk(at)naver.com.
Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us at omkomk(at)naver.com within 24 hours of receiving the item with your order number, details of the issue, and a photo of the defective item.
Customer-Caused Damage & Brand-Specific Policies (Important)
If an item is damaged after purchase due to customer handling or misuse, coverage is not included under our standard return policy. Remedy options (repair, paid replacement, parts availability) may vary by brand. Please contact us first at omkomk(at)naver.com for brand-specific guidance. If a brand-authorized repair or replacement requires inbound international shipping, an additional S$150 may be charged. We will inform you of any such fees in advance and proceed only with your approval.
Return Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if prepaid by us) will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact omkomk(at)naver.com.