Returns & Exchange Policy
**Our Commitment to You**
At Hinorie, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.
**Return Policy**
You may return items within 7 days of the original purchase date, provided they are unused or defective. To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging and tags attached.
**Exchanges**
Exchanges are only allowed if the item is defective or damaged. If you need to exchange it for the same item, please send us an email at [ omkomk@naver.com ] and send your item to [Hinorie Headquarters Address].
**Non-returnable Items**
The following items cannot be returned:
- Used products
- Items returned after 7 days of delivery
- Items with tags removed
**Return Procedure**
1. **Initiate Return**: Email us at [ omkomk@naver.com ] with your order number and reason for return.
2. **Prepare Package**: Securely package the item in its original packaging.
3. **Shipping**: We will provide the return address via email. We recommend using a trackable shipping service.
**Refunds**
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
**Late or Missing Refunds**
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [omkomk@naver.com]
**Damaged or Incorrect Items**
If you receive a defective or incorrect item, contact us at omkomk@naver.com within 24 hours of receiving the item with your order number, details of the issue, and a photo of the defective item.
**Return Shipping Costs**
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
**Contact Us**
If you have any questions on how to return your item to us, contact us at [omkomk@naver.com ]
At Hinorie, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.
**Return Policy**
You may return items within 7 days of the original purchase date, provided they are unused or defective. To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging and tags attached.
**Exchanges**
Exchanges are only allowed if the item is defective or damaged. If you need to exchange it for the same item, please send us an email at [ omkomk@naver.com ] and send your item to [Hinorie Headquarters Address].
**Non-returnable Items**
The following items cannot be returned:
- Used products
- Items returned after 7 days of delivery
- Items with tags removed
**Return Procedure**
1. **Initiate Return**: Email us at [ omkomk@naver.com ] with your order number and reason for return.
2. **Prepare Package**: Securely package the item in its original packaging.
3. **Shipping**: We will provide the return address via email. We recommend using a trackable shipping service.
**Refunds**
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
**Late or Missing Refunds**
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [omkomk@naver.com]
**Damaged or Incorrect Items**
If you receive a defective or incorrect item, contact us at omkomk@naver.com within 24 hours of receiving the item with your order number, details of the issue, and a photo of the defective item.
**Return Shipping Costs**
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
**Contact Us**
If you have any questions on how to return your item to us, contact us at [omkomk@naver.com ]